Smart Lock FAQ for B2B Buyers

Please send the lock model or application, required quantity, door type, door thickness, mortise or backset requirements, access methods and destination country. For project orders, drawings or door photos are also helpful.

MOQ depends on the lock model and customization requirements. Samples and small trial orders are available for many models. For logo, packaging or hardware customization, the MOQ will be confirmed with the quotation.

Yes. Samples are available for product testing and project evaluation before bulk purchasing. We recommend confirming the door dimensions and required functions before placing the sample order.

Lead time depends on the model, quantity, stock status and customization requirements. Sample and production lead times will be confirmed in the quotation before you place the order.

Start with the application and door specification. Please confirm the door material, thickness, opening direction, mortise or backset and required access methods. Our team can recommend suitable models based on your project requirements.

Depending on the model, available access methods may include fingerprint, PIN code, RFID card, mechanical key, Bluetooth and APP control. TTLock or Tuya options are available on selected models.

Different models support different mortise and latch configurations. Please provide your existing mortise dimensions, backset or door preparation details so compatibility can be checked before ordering.

Yes. SmartLockOne supplies smart lock solutions for hotels, serviced apartments, apartment buildings and residential projects. Product selection depends on the required management system and door specifications.

A complete hotel lock solution can include RFID hotel locks, management software, card encoder, guest cards and related accessories. The exact configuration depends on the hotel size and management requirements.

Yes. We can supply hotel lock systems with compatible management software, card encoders, RFID cards and related accessories for hotel and hospitality projects.

Yes. Please provide the number of rooms, door specifications, existing lock or mortise photos and required management functions. We can help evaluate suitable lock and system configurations.

Yes. OEM and ODM support is available for suitable projects, including logo branding, packaging, product configuration and selected hardware or software requirements. Feasibility and MOQ depend on the requested customization.

Yes. Logo and packaging customization are available for qualifying orders. Send us your artwork, packaging requirements and expected quantity for evaluation.

Yes. We work with importers, distributors, hotel contractors, property developers and other B2B buyers. Product selection, samples and project specifications can be discussed before bulk ordering.

Certification varies by product model and configuration. Available documentation may include CE, FCC and other product-related test reports or certificates. Please tell us your destination market and required model so we can confirm the applicable documents before ordering.

Warranty terms depend on the product model and project requirements. The applicable warranty period, spare parts and after-sales terms will be confirmed in the quotation or sales agreement.

Yes. Available documents may include product specifications, dimensions, installation information and relevant certification documents. Documentation availability varies by model.